Our commitment to your satisfaction with every purchase
Last updated:
This Return Policy is effective as of the date listed above and applies to all purchases made from Strainingremove.
At Strainingremove, we stand behind the quality of our floral arrangements. If you are not completely satisfied with your purchase, please contact us within 24 hours of delivery, and we will work with you to resolve the issue.
We are committed to ensuring your complete satisfaction with every order. Our team will work diligently to address any concerns and find a solution that meets your expectations.
If your arrangement arrives damaged or in poor condition, please contact us immediately with photos of the product. We will arrange for a replacement or provide a full refund at your discretion.
Contact us within 24 hours of delivery with photos showing the damage. We will process your claim promptly.
If you receive an item different from what you ordered, please contact us within 24 hours. We will arrange for the correct item to be delivered or provide a full refund.
We will correct the error immediately and ensure you receive the correct arrangement at no additional cost.
Due to the perishable nature of flowers, we cannot accept returns of arrangements that have been delivered and accepted, except in cases of damage, defects, or incorrect items.
Custom arrangements made to your specifications are non-refundable unless they arrive damaged or incorrect.
Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned item, or after we confirm the issue with your order. Processing times may vary depending on your payment provider.
Once we approve your refund request, we will initiate the refund process immediately. The time it takes for the refund to appear in your account depends on your bank or credit card company's processing time, which typically ranges from 5 to 10 business days.
You will receive an email confirmation when your refund has been processed. If you do not see the refund in your account after 10 business days, please contact your bank or credit card company, and then contact us if the issue persists.
Refunds will be issued in the same currency and payment method used for the original purchase. If the original payment method is no longer available, we will work with you to arrange an alternative refund method.
You may cancel your subscription at any time. Cancellations must be made at least 48 hours before your next scheduled delivery to avoid charges. Refunds for unused subscription periods will be processed according to our refund policy.
To cancel your subscription, contact us via email or phone at least 48 hours before your next scheduled delivery. Once we receive your cancellation request, we will confirm the cancellation and stop future deliveries.
If you cancel your subscription, you will continue to receive deliveries for which you have already been charged. Refunds for unused subscription periods will be calculated on a prorated basis and processed within 5-10 business days.
You may also pause your subscription temporarily instead of canceling. Contact us to discuss pause options and we will work with you to accommodate your needs.
For damaged, defective, or incorrect items, we will cover the cost of return shipping. We will provide you with a prepaid shipping label or arrange for pickup of the item.
Due to the perishable nature of flowers, most returns are not required. In cases where a return is necessary, we will provide specific instructions and cover all associated costs.
Please do not return items without first contacting us and receiving return authorization. Unauthorized returns may not be accepted or processed.
You must report any issues with your order within 24 hours of delivery. This time limit ensures we can address problems while the flowers are still fresh and allows us to provide the best possible resolution.
For damaged or defective items, please contact us immediately upon discovery. The sooner you report the issue, the better we can assist you and ensure a satisfactory resolution.
Issues reported after 24 hours may still be considered on a case-by-case basis, but we cannot guarantee the same level of service or resolution options.
If you received an arrangement as a gift and are not satisfied, please contact us. We will work with either the gift giver or recipient to resolve any issues.
Refunds for gift orders will be issued to the original purchaser unless otherwise arranged. We will coordinate with both parties to ensure a satisfactory resolution.
We reserve the right to modify this Return Policy at any time. We will notify customers of material changes by posting the updated policy on our website and updating the 'Last updated' date.
Changes to this policy will apply to orders placed after the effective date of the updated policy. Orders placed before the update will be subject to the policy in effect at the time of purchase.